Refund Policy

RIVVO Digital Services Private Limited ("we", "our", "us") is committed to providing transparent and fair services. This Refund Policy explains how refunds are handled for the services we provide, including gift card brand promotion, mobile & DTH recharge, utility bill payments, digital marketing, IT & web solutions, and consulting.

1. Scope of This Policy

This Refund Policy applies to all payments made to RIVVO Digital Services Private Limited for digital services, consulting, brand promotion, marketing campaigns, mobile & DTH recharge, utility bill payments (electricity, water, gas, broadband, LPG), and related offerings. Registered office: Motihari, Bihar — 845401, India.

2. General Refund Principles

Because our services are digital, custom and time-intensive, refunds are provided only under the specific circumstances described below. Every refund request is reviewed individually, fairly and in good faith.

3. Eligibility for Refunds

You may be eligible for a refund in the following situations:

• Service not started: If you cancel within 48 hours of payment and no work has begun, you are eligible for a 100% refund.
• Work in progress: If work has already started, a partial refund may be issued after deducting the cost of completed work and any non-recoverable third-party expenses.
• Duplicate payment: If you accidentally paid twice for the same service, the duplicate amount will be refunded in full within 7–10 business days.
• Service not delivered: If we are unable to deliver the agreed service due to reasons entirely on our side, you are eligible for a full refund.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after work has substantially progressed.
• Third-party costs already incurred (ad spend, domain, hosting, subscriptions, gift card issuance, etc.).
• Services already completed and delivered as agreed.
• Recharge or bill payments already successfully processed through the operator/utility provider (these transactions are final and non-reversible).
• Delays caused by the client (late content, approvals, access, etc.).
• Violation of our Terms of Service or misuse of our services.

5. How to Request a Refund

To request a refund, please contact us with the following details:

• Your full name and registered email/phone number
• Invoice or payment reference number
• Date of payment and amount paid
• Reason for the refund request

📧 Email: cs@rivvo.in
📞 Phone: +91 60000 46904
📍 Address: Motihari, Bihar — 845401, India

6. Processing Time

Once a refund is approved, it is processed within 7–10 business days. The amount will be credited back to the original payment method. Bank processing time may add an additional 3–5 business days depending on your bank or payment provider.

7. Cancellation by RIVVO

In rare cases, if we are unable to provide a service due to unforeseen circumstances, we will inform you promptly and issue a full refund for the undelivered portion.

8. Chargebacks

We kindly request that you contact us before initiating a chargeback with your bank or payment provider. Most issues can be resolved faster by talking to us directly. Fraudulent or unjustified chargebacks may result in suspension of services.

9. Policy Updates

RIVVO Digital Services Private Limited reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

For any questions about this Refund Policy, please reach out to us: